Banking-as-a-Service · Use case

White-label a banking product for an enterprise brand

Short answer

Retailers, telcos, insurers and banks can launch co-branded accounts and cards on a BaaS provider that runs core banking, statements and reporting. At enterprise scale the questions shift from features to governance, service levels, data ownership and exit.

What this use case is

A banking product under a large brand, often launched to deepen loyalty or enter a new market, with the provider running the regulated and operational layers.

Who builds this

Retailers
Telcos
Mobility and travel brands
Insurers
Banks launching a new brand or market

What your customer sees

  1. 1Joins from the brand's app
  2. 2Opens an account in minutes
  3. 3Gets a co-branded card
  4. 4Earns brand benefits
  5. 5Manages everything in one app

How Banking-as-a-Service solves it

1

The brand defines the product and proposition

The brand defines the product and proposition

2

The provider configures the product on its core and licence

The provider configures the product on its core and licence

3

Onboarding runs inside the brand's app

Onboarding runs inside the brand's app

4

Accounts and cards go live

Accounts and cards go live

5

The provider runs statements, reporting and banking operations

The provider runs statements, reporting and banking operations

6

The brand runs marketing and the customer relationship

The brand runs marketing and the customer relationship

Want to have

  1. Configurable products
  2. High-volume onboarding
  3. Contracted service levels
  4. Brand- controlled experience
  5. Clear data access and ownership
  6. Regulatory reporting by the licence holder
  7. Dedicated support
  8. Multi-entity support

Optional

  1. Loyalty integration
  2. Lending add-ons
  3. Open banking
  4. Savings products

Design decisions

Long-term licence path

Stay on provider's licence
Brand acquires its own later

speed now versus control and economics later

App

Provider white-label app
Brand's own app

launch speed versus brand experience

Data and customers

Brand owns customer data
Shared
Provider owns

decides what you keep if you exit

What to put in your RFP

Governance

  • licence holder, oversight model, reporting to the brand

Service

  • SLAs with remedies, support model, incident communication

Product

  • configurability, card and account features, roadmap commitments

Data

  • ownership, access, portability, customer migration at exit

Resilience

  • DORA-relevant information if the brand is itself regulated

Commercials

  • revenue share, minimums, volume tiers
Add these to an RFP

How to evaluate providers for this use case

  1. 2SLA remedies
  2. 3Data ownership terms
  3. 4Configurability without custom code
  4. 5Exit support

Pitfalls

  • Unclear data ownership at exit
  • SLAs without remedies
  • Brand reputation exposed to a provider incident
  • Regulated brands underestimating their own due-diligence obligations

What providers will ask you

  1. Proposition and target customers
  2. Markets
  3. Expected customers and volumes
  4. Internal owner and governance
  5. Existing app and loyalty systems

Other Finlane categories that cover parts of this

This use case is solved mainly with Banking-as-a-Service. These categories cover specific parts of it and can be tendered alongside it.

Frequently asked questions

Questions for this use case are covered in the category guide.

Other Banking-as-a-Service use cases

Scope white-label a banking product for enterprise with Banking-as-a-Service providers

Scope this use case