RegTech & Compliance Ops · Use case

Manage financial-crime cases in one workflow

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Short answer

When alerts come from several tools, investigators waste time switching between them and evidence gets scattered. A dedicated case platform brings all alerts into one workflow with linked customers, decisions and audit history — independent of which monitoring vendor raised them.

What this use case is

When alerts come from several tools, investigators waste time switching between them and evidence gets scattered. A dedicated case platform brings all alerts into one workflow with linked customers, decisions and audit history — independent of which monitoring vendor raised them.

Who builds this

Regulated fintechs with several monitoring tools
Banks
Crypto platforms
BaaS providers overseeing partners

What your customer sees

  1. 1Nothing directly; faster and more consistent decisions

How RegTech & Compliance Ops solves it

1

Alerts ingested from KYC, screening, fraud and monitoring tools

Alerts ingested from KYC, screening, fraud and monitoring tools

2

Linked to customers and existing cases

Linked to customers and existing cases

3

Assigned and investigated

Assigned and investigated

4

Decisions recorded with rationale and approvals

Decisions recorded with rationale and approvals

5

Escalations and reports prepared

Escalations and reports prepared

6

Management information on workload and timeliness

Management information on workload and timeliness

Want to have

  1. Multi-vendor alert intake
  2. Customer-centric case view
  3. Workflow and approvals
  4. Evidence capture
  5. Report preparation
  6. Audit trail
  7. Management information

Optional

  1. Assisted summaries
  2. Quality-assurance sampling
  3. Partner oversight views

Design decisions

Placement

Monitoring vendor's case tool
Independent case platform

fewer integrations versus one view across all sources.

What to put in your RFP

Sources and connectors

  • Sources and connectors

Workflow

  • Workflow

Reporting

  • Reporting

Audit

  • Audit

Management information

  • Management information

Commercials

  • Commercials
Add these to an RFP

How to evaluate providers for this use case

  1. 1Connectors to your tools
  2. 2Investigator experience
  3. 3Audit and reporting

Pitfalls

  • Another tool without retiring old ones
  • Poor data linking creating duplicate cases

What providers will ask you

  1. Alert sources and volumes
  2. Team structure
  3. Reporting obligations

Other Finlane categories that cover parts of this

This use case is solved mainly with RegTech & Compliance Ops. These categories cover specific parts of it and can be tendered alongside it.

Fraud & AML Monitoring

The alerts that feed cases

KYC, KYB & Identity

Customer data in investigations

Frequently asked questions

Solving this with another category instead? See Manage cases and SAR reporting

Other RegTech & Compliance Ops use cases

Automate regulatory reporting

Generate and file transaction, prudential and consumer-duty reports across jurisdictions.

Run a compliance management system

Track policies, obligations, controls and attestations with dashboards for the board and regulators.

Scope manage financial-crime cases with RegTech & Compliance Ops providers

Scope this use case